(IT Help!) Anyone else have or tried AT&T Fiber Internet service?

[Granite3]

I had the At&t fiber at the last house in Brookhaven. Great, only down when the power was out. Same no cap as I had Direct Tv.

Fiber not available here, Comcast was 2/3rds the price. 150mb is the limit here, get 45 down and 40 up on wifi, so serviceable. 112 down 115 up via cat 5.

My 12 year old is the gamer in the family, he tweaked a lot of settings after we swapped to a non At&t router.

You have to turn off the radio on the At&t combo unit, otherwise it kept doing what you described.

I currently use the Google wifi array, 4 hubs across the house, no issues at all.

You can set up your own gateways through it.

https://www.amazon.com/Google-WiFi-system-3-Pack-replacement/dp/B01MAW2294

Make sure your important stuff is on the 5 ghz band and not the 2.4 ghz.

 

[sparked1]

Bump up to the 1G service for $70/mo. I have it, and consistently get 950 Mbps up and down with no issues.

It's not a speed issue. Besides, there aren't many devices that can handle that speed or providers pushing content out at those speeds. It only looks cool in a speedtest.

 

[500mag]

It's not a speed issue. Besides, there aren't many devices that can handle that speed or providers pushing content out at those speeds. It only looks cool in a speedtest.

Disagree. It is not about looking looking cool - it is about BANDWIDTH, which is what you need when you have multiple people using your wifi. Also, you get better equipment.

 

[sparked1]

I had the At&t fiber at the last house in Brookhaven. Great, only down when the power was out. Same no cap as I had Direct Tv.

Fiber not available here, Comcast was 2/3rds the price. 150mb is the limit here, get 45 down and 40 up on wifi, so serviceable. 112 down 115 up via cat 5.

My 12 year old is the gamer in the family, he tweaked a lot of settings after we swapped to a non At&t router.

You have to turn off the radio on the At&t combo unit, otherwise it kept doing what you described.

I currently use the Google wifi array, 4 hubs across the house, no issues at all.

You can set up your own gateways through it.

https://www.amazon.com/Google-WiFi-system-3-Pack-replacement/dp/B01MAW2294

Make sure your important stuff is on the 5 ghz band and not the 2.4 ghz.

I tried that. I have an ASUS 1900(?). It's one of the better routers out there and it has been flawless with Comcast. I turned off the radios on the gateway and used the ASUS router but still has the same symptoms. Also, I tried using just the 2.4 band, then just the 5ghz band, and even directly connected via ethernet to the mac in my office. Symptoms are the same with all even on ethernet, so doesn't appear to be wifi-related.

 

[sparked1]

Disagree. It is not about looking looking cool - it is about BANDWIDTH, which is what you need when you have multiple people using your wifi. Also, you get better equipment.

I have roughly 24 devices connected to my home network, 3 kids, wife, me all using it simultaneously (work, netflix, youtube, music, cameras, thermos, appliances, etc.) and I have NEVER had any sort of lag even when I had 50Mbps service from Comcast. Never. I don't disagree about bandwidth, I'm just saying 1G at this point is, well, pointless.

 

[Gimli2]

5ghz is faster, but has a much shorter range.

I’ve fought with AT&T routers for years. They are universally garbage. Just use them as the gateway. Put them in bridge mode and push everything else onto your own router. If you have a Pace 5268AC from AT&T stock up on swear jar change before you try anything...YouTube videos have step by step directions now.

 

[sparked1]

5ghz is faster, but has a much shorter range.

I’ve fought with AT&T routers for years. They are universally garbage. Just use them as the gateway. Put them in bridge mode and push everything else onto your own router. If you have a Pace 5268AC from AT&T stock up on swear jar change before you try anything...YouTube videos have step by step directions now.

It's an Arris gateway. I had an Arris cable modem with Comcast and it was very solid. Also, I tried that already using my old wifi router that worked flawlessly with Comcast. The symptoms are there even when connected to the gateway via ethernet, so I'm thinking it's not wifi-related.

 

[Old Patriot]

You answered your own problem AT&T and DirectTV. Since AT&T bought DirectTV everything they do has gone to crap!!!!!

 

[Gimli2]

Ok. Assuming that it’s a relatively recent install, you may want to call AT&T back out to check their connections. Obviously, fiber optic cable is being run from wherever their tap is to the white box in your basemen5 or whatever.. I just had a customer last month or so that had a poor fiber optic connection and light transmission was being compromised somehow. They test signal strength at install, but that doesn’t tell how water- or dust- proof the terminations are. Customer service, if you are insanely bored (or masochistic) can pull up readings from your router that may show a degraded signal.

 

[MacTavish]

Pick up the phone. Call the GA Public Services Commission and register a formal complaint. AT&T will jump through hoops to make sure you are happy.