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Ravin R500 Recall

Fresh update here. I did receive the return label last week. The day I received it I took my bow in its original box to the FedEx drop location. A couple days later I received an email stating that they had received my bow and that when their technician began work on my bow I would receive another email.

I called Ravin CS today just to get a feel for a timeline. Their CS rep said that they would not stare any repairs until May. Again I can't understand Ravin's lack of urgency? Oh well, guess we are closer than two weeks ago!!!!
 
I seen on another site where a fella sent his back. He asked what his options are. They stated they would go over the bow and fix whatever was Needed for the repair and anything that was wrong. New strings and cables etc. he asked if they would buy the bow back or upgrade to the 50x they said no. Repair only. Kinda crappy to me. You have this long drawed out repair process tell people for months not to use the bow it’s dangerous etc. no communication other than that. I would never buy a ravin product because of this. Tenopoint or Excalibur for me. Hope they get you taken care of and you have no more problems or unknown recall issues.
 
I don't expect Ravin to "give" me anything other than a $3000+ crossbow that is safe to shoot. They required me to return all components of the R500 package that I have. That makes me think there may be more in the works than a simple repair, we will just wait and see. On the other hand, I returned my bow the day I received the RMA# and FedEx label therefore my expectation is that Ravin will expedite the recall resolution in a very timely manner. DO NOT drag this out. If it can't be completed quickly then replace our crossbows, repair the bows returned and sell the R500's as refurbished with notice that they are refurbished to the general hunting public.
 
longhardhunter said:
It’s sad to me that all the folks who own the r500 have been told not to use these bow. These folks have spent thousands on these bows and now have been unable to use them for months. This is unacceptable to me and there should be compensation made to the consumers. Simply saying we will fix it no charge to you is good. That’s what all companies due where there products have failed. The Down side is the consumers are holding on to a ticking time bomb at the moment. If they don’t compensate folks for this then there should be law suits
Click to expand...
You are dealing with a product that pushes the boundaries of crossbow technology. There is only so much give and take allowed with a product such as this. Ravin has had very little issues with the majority of their products. Yes, it is inconvenient for those waiting for the solution to this issue, but not dire. To pull the compensation card seems a little ghetto. Compensation for what? Inconvenience? Maybe if you lost a couple fingers and can never bow hunt again I can see the need for compensation, but for inconvenience in the precaution of safety...I think not.

I know you mention Excalibur on another post, this is my personal favorite crossbow. That said, I have had down time due to product flaws from this company as well. Broken limbs, cracked limbs and even optic issues have led to inconvenient wait times and missed hunts. It's just part of the game when using new age technology on a primitive weapons platform such as a crossbow. Cheers
 
I sent yet another email to Ravin just now. Folks seem to think that just because deer season is out our patience should be unlimited. I wanted to shoot pigs among other things.

Here is today's email:
I received this email on May 7 and to this point I have not received a notification email that repairs are being made on my R500. I wanted to reach out, once again, to ask if repairs have begun, by what date will my bow be returned and in addition, will repairs be made in the order that Ravin received our bows for repair, by name in alphabetical order or just in some random process? I returned my bow the very same day I received the label and RMA#.

In the beginning Ravin blamed all delays on the CPSC saying that repairs could not begin until Ravin received direction from the CPSC. As I understand, direction was given and now Ravin is saying you do not have the parts to make the repairs, Ravin will let us know when our repairs begin and repairs will begin in May (May will be over soon). Why did Ravin not have parts at least some of the necessary parts on hand in anticipation of direction from the CPSC? How many repairs have been started? Will you repair our bows before you make repairs on bows not yet sold?


This process is taking much longer than should be necessary (IMHO) and just telling us not to shoot our bows until Ravin gets around to making repairs is beginning to be unacceptable. What are the alternatives to Ravin making repairs? (Buy backs, refunds, replace with comparable bows not under recall) All would be better than the current "wait on us to do something" approach.

Please reply to this email with more definitive answers than just wait to hear from us.

THIS IS NOT THE LEVEL OF CUSTOMER SERVICE THAT RAVIN'S REPUTATION WAS BUILT UPON.

Thank you for an expeditious reply,

(My signature)
 
From what I have learned through another site. Ravin will make repairs to the trigger box and anything else they find wrong with the bows when going over it. They will replace the strings and cables all at no cost to you: they will not refund nor allow upgrades to the 50x or buy back any bows. It’s just a matter of time before a class action law suit ensues.
 
Just the latest update on my R500. Ravin stated that we would receive an email when their tech started work on our bow. They also stated that they would begin repairs in May. We'll here we are mid June and when I called this week they still have not begun repairs. I sent my bow in the very day I received my RMA# and shipping label but they can not tell me where my bow is in the process.

IN THIS CASE NO NEWS IS NOT GOOD NEWS!!!!
 
Well, they are not scoring any reputation points with me, that's for sure. I am thinking that if and when I do get it back it may be up for sale (after I shoot it a couple times for my trouble).
 
I really wanted one for a while before I got it but this crap with the recall and Ravin's dragass way of addressing it along with their wait and see approach and a total lack of communication with the owners has really put a bad taste in my mouth for Ravin. They said the bow repairs would begin end of May. Here it is June 16th and last I checked they had not started repairs. I do not see this as customer service of any kind let alone good customer service. Ravin would not have the sales, the following or the reputation they enjoy if this was the customer service they had given all along; OH YES, I forgot, Ravin sold out to one of those big guys, at least that is what I have been told. Needless to say, Buttplate is not happy with Ravin and their lack of customer service.
 
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