I am a die hard Sig owner and have posted previously here. BUT ! That is complete and total BS from Sig ! If you can't produce a proper finish don't put it out there !
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Sig Sauer Customer Service Sux...
- Thread starter Crackerz
- Start date
I own more than my share Sigs and they are my favorite pistols, but feel they should stand behind their product. I feel we pay a premium for them and I don't mind, but don't tell me that it is a decorative finish on a $1200 tool that I use
Guess I should have "lost it a little" a few weeks earlier. Now it seems they must have "manufactured" at least one. I got a shipping notice yesterday that one had been shipped FedEx, with a delivery date of 6/16/17. Wow, 8 days to come to Ga. from New Hampshire. You'd have thought all this BS and 12 week wait would have earned overnight or at least 2nd day shipping. I've got a P238 and M400 enhanced. Sure hope I don't have any problems with them.
Totally agree. At their prices, their products should be of excellent quality and include excellent CS (which I thought they were known for), but apparently they're dropping the ball like so many other companies. I've read where even Glock has started dropping the CS ball some, too.
I have bunch of Sig optics all is perfect. I have about 10 guns from Sig and had probably 20 other over the years all perfect too. I had few requests to Sig customer service all work was performed within one week and with no cost to me. Sig is phenomenal.
On their dime, sent in a PM400 pistol upper with a really loose front hand guard cap and lots of motion. They sent it right back ASAP and it wasn't any better. I was communicating with my CS rep via e-mail and let him know - without beating around the bush - that I was none to happy about the tech guy's "within factory specs" assessment and return. He assured me that he would get a master gunsmith to look at it, e-mailed me another shipping label, and I got it back in a couple weeks; tight as hell without a millimeter of budge. Call me satisfied. I have also called for info on something or other several times, and they've always been more than helpful. Just lucky, I guess.
Must have been the "China" comeback line that got them to get off their stool of do nothing ...lol
That was a good one
Anyone complaining about Sig service is BSter and a troll. I have used their service for dosen of times on different requests and even though many of these requests been my wishful thinking, every time I had free shipping, pr,ofessional service and top notch gun back.
Seems to me the fact that so many folks have to use their customer service may be a problem in itself. Especially with the premium they place on their products.
