Daughter got off work yesterday at lunch and realized she'd locked her keys in her car
Called USAA road side asst, said 45 min - 1.5 hours.
2 hours later no locksmith. He turned off his tracking and had given a fake phone number
She was in walking distance of El Ranchero in ptc. They were very kind to her. She didn't have any money, her wallet was locked inside her car. They fed her and gave her plenty of soda and water and let her sit at a table for 3 hours waiting on a lock smith
Called USAA to find out wtf is going on, they said he was 30 min away
1 hour later still no show
Called USAA, they were very apologetic, cancelling that guy sending someone else
3 hours still no locksmith. I called the locksmith. He said 45 min then immediately cancelled
My daughter was in tears
Called USAA, wtf ??? They're so sorry, this isn't how they operate... Bull ****, this IS how they're operating
We called a locksmith ourselves not listed with USAA, guy was in Stone Mountain. He was there in 1 hour, took him 5 minutes to unlock my daughters car at a cost $160
*USAA let my daughter sit in a hot parking lot in August for 6 hours and never did send a lock smith, just the promise of 45 more min, 30 more min, 1 more hour. So sick of their ****
Moral of the story, hire someone yourself and send the insurance co the bill
Called USAA road side asst, said 45 min - 1.5 hours.
2 hours later no locksmith. He turned off his tracking and had given a fake phone number
She was in walking distance of El Ranchero in ptc. They were very kind to her. She didn't have any money, her wallet was locked inside her car. They fed her and gave her plenty of soda and water and let her sit at a table for 3 hours waiting on a lock smith
Called USAA to find out wtf is going on, they said he was 30 min away
1 hour later still no show
Called USAA, they were very apologetic, cancelling that guy sending someone else
3 hours still no locksmith. I called the locksmith. He said 45 min then immediately cancelled
My daughter was in tears
Called USAA, wtf ??? They're so sorry, this isn't how they operate... Bull ****, this IS how they're operating
We called a locksmith ourselves not listed with USAA, guy was in Stone Mountain. He was there in 1 hour, took him 5 minutes to unlock my daughters car at a cost $160
*USAA let my daughter sit in a hot parking lot in August for 6 hours and never did send a lock smith, just the promise of 45 more min, 30 more min, 1 more hour. So sick of their ****
Moral of the story, hire someone yourself and send the insurance co the bill