The dial I have.on my safe has served me proudly since 1998. And im not questioning your experience because you would definitely be my go to guy with any oroblem I encountered. But Ive not seen a safe built to the quality standards or the weight of the one I have on display at any retail store in many years. Or maybe I just got lucky.I have helped twice as many members with serious dial issues as I have with serious E-lock problems.