It’s usually a good idea to go to the manufacturer with your issue FIRST. If it’s taking a while to get an answer, or you want a second opinion, or you don’t think they’re helping you like they should, THEN go to social media groups / websites.
Guy had a bolt lug sheer off on a high quality, low round count, AR bolt. Instead of going to the manufacturer FIRST, he went to a well-respected FB group. That was the only place where he posted a pic of his broken bolt. When the folks in the FB group told him to contact the manufacturer, he did.
Lo and behold! The manufacturer stated that someone else had already contacted them about a broken bolt, using HIS picture. This now complicates matters, as they have taken care of the “first” complaint already, and they cannot tell if his complaint is bogus or not.
Unscrupulous folks abound, and they can be found everywhere. Giving the manufacturer a chance to correct a mistake is nearly always the correct course of action, regardless.
Semper Fi!
Guy had a bolt lug sheer off on a high quality, low round count, AR bolt. Instead of going to the manufacturer FIRST, he went to a well-respected FB group. That was the only place where he posted a pic of his broken bolt. When the folks in the FB group told him to contact the manufacturer, he did.
Lo and behold! The manufacturer stated that someone else had already contacted them about a broken bolt, using HIS picture. This now complicates matters, as they have taken care of the “first” complaint already, and they cannot tell if his complaint is bogus or not.
Unscrupulous folks abound, and they can be found everywhere. Giving the manufacturer a chance to correct a mistake is nearly always the correct course of action, regardless.
Semper Fi!