I had that issue with the old version of ODT. The new ODT software solved my problem. Chalk it up to the fickleness of electronics and software from device to device. Hope you find a solution.
I have shipped and received a lot of items over the years. Never had an issue with it. If you establish communication with the party it goes a long way toward having a good transaction
For about a week iPad keeps loading pages due to fault. Laptop running windows 7 keeps getting messages from norton mcafee etc to update software that I don’t even use.