I never heard back. But you're correct. Try another browser. I really just want to make sure that what the OP is saving is really a PDF file. I don't use Open Office but don't think you can just create a PDF file with it without jumping through some hoops.
Oh lord. Ours went on Christmas eve 2 years ago and then again two days before Christmas the following year. Going on year two with the current one. I wish the warranty covered all the extra **** you have to buy to install it. Luckily, I have enough experience now that it only takes about an...