Wednesday night I left to pick up my camper in NY, and was cranking up I 85 over the SC line about 75, when I heard a big Boom from under the hood. At first I thought I may have blown another tire, I'm pretty good at that, but I just had a new set installed a few weeks ago, and all of a sudden, I lost all power to my old Excursion. I normally fuel up at Exit 21in Anderson, and I was almost there, but I pulled off the exit before it anyway to take a look. You know, it's pretty dark in SC the middle of the night, but the truck was still running, and I dropped the hood and pulled back out on the highway. Unfortunately I couldn't get it over 55, so with flashers on I limped it up to the QT, and started to figure out what I was going to do in the middle of the night, in the middle of nowhere. I didn't see anything that jumped out at me wrong under the hood, and I have a bunk set up in back, so I just slept it off till morning in the parking lot. I Googled Ford dealerships near me, and there was one about 5 min. from where I was, so, off we go, hoping I won't have to scrap the truck I've owned for the last 22 years, that boom sounded pretty bad. The Service Guys were there to write up vehicles before mechs. even got in for work, and after telling one what the problem was, he told me to pop the hood. The first thing he grabbed was the intercooler pipe, and that was it, the rubber boots that hold the pipe to the intercooler and the manifold popped off and he'd have one of his guys look at it when they got in at 8am. Half an hour later while waiting in the waiting room he came in and told me the boot needed to be replaced, it wouldn't stay put. He didn't have one in stock, and it'd be the next day before he'd be able to get a Ford boot, but there was an aftermarket one in town that he'd get and put on if it'd be ok with me. That was fine with me, and at 10am, happily I was at the cashier paying the bill, and ready to head north. Anyway, I know all new car Dealerships at one time or another get ragged on for either service or the price of service, but these guys were the BEST. From getting the job done, and me back on the road in 2 hours was something I didn't think was going to happen, and these guys deserve a big THANK YOU for doing just that. I know almost every other Dealer would've never installed an aftermarket part, and to get me on the road was above what most other Dealerships would do. And by the way, not only did the truck run fantastic, Anderson Ford of Anderson, SC is also fantastic, without a doubt.
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Shout Out to a Ford Dealership...That's Right, a Ford Dealership
- Thread starter 4ssss
- Start date
Everything came back when I brought the boat back. I put the small freezer in the back of the Excursion filled. I just had to pick up the camper before the snow starts flying. Even with the delay. I left on Wednesday night and was home this morning at 11. No grass growing under these feet.
From a professional mechanic standpoint…..they done you right !
I have seen scenarios like this dozens of times and the customer gets raked over the coals ….. sounds like they done you a good job and was looking to get you on your way with as little cost and hassle as possible.
This is how it should be.
I have seen scenarios like this dozens of times and the customer gets raked over the coals ….. sounds like they done you a good job and was looking to get you on your way with as little cost and hassle as possible.
This is how it should be.
