Boycotting Adventure Outdoors in Smyrna

[Les638]

Yes they had a door greeter last time I was there, But they also have asswipe customer service. I waited 20 minutes to look at scopes while employees played grabass not 20 feet away. Needless to say I left.

 

[Alphacpa]

It seems she did? Get her cash back, I guess. It's plastic you hand them, check or cash is different to me. I bought my ruger 1911 from there paid for it with check waited a year to get it! It went up in price, never paid any more, got to know Kathy on a first name basis, calling to see where I was on the list. I acted nice to her and never felt I was mistreated.

No business mistreats or provides poor service to every customer all the time. Conversely, no business provides excellent customer service to all customers all the time. It's the frequency of poor service at this place that get's my attention and loses my business.

 

[jwhited]

The phrase "Too big for their britches" comes to mind. I believe it.

 

[ron755]

I may have gone to the big house.

 

[CQB27]

While the treatment you received was not good, I don't think you DESERVE to walk away with $60 of the company''s profit because a clerical error in pricing was made.

If you were given $60 dollars to the good in change while making a cash purchase should you keep it?

You have the right to a refund, You have the right to walk away disssatisfied, You have the right to voice your dissatisfaction. You have no right to the $60 IMHO. Many companies will CHOOSE to work something out and gain from that choice (repeat business).

This attitude of "If you make a mistake, I am ENTITLED to benifit" is one of the many current attitudes that has this country swirling around the bowl.

 

[Kalashnikov]

That's the same type of service I received some 4 or 5 years ago and I have not been back

 

[mickwheeler]

I work in retail (most days) and answer customer questions (technical, service, returns, etc) and the owner of my establishment has made one thing crystal clear: It is much more expensive to get a new customer than to keep an existing customer. Every customer has the choice of getting their goods/service elsewhere (physically or on-line)... so every customer, every transaction, is significant.

This means that if you have a relationship with a customer (even if they received the wrong item, incorrectly charged, etc.), it is less expensive to take the loss (for return shipping, etc) and keep the customer. Advertising, sales, specials and referrals to reach new customers are all going to cost more than the $60 loss for AO. Especially in light of the word of mouth (forums have a long reach these days) and loss of a good customer. I realize this should be common sense, but with the holiday rush and the sudden up-swing in demand, perhaps it's not so common. I treat every customer as if they are paying my bills... because indirectly, they are.

As for the experience of the OP, I can only offer one suggestion: When faced with a situation in which a business has collected funds and not delivered the agreed upon goods/services (the credit/debit card agreement goes both ways), it is a good idea to let the business owner attempt a solution (hopefully with more aplomb than AO). In the event the business owner is unwilling (as in your case), your card provider (bank, credit, etc) is your best advocate in recovering your money. A simple statement, written at your bank, will get the transaction reversed.

I won't be boycotting AO (I haven't had this type of experience there), but this type of treatment wouldn't be acceptable at any business... so I don't blame the OP.

Merry Christmas to all.

 

[strider12]

I work in retail (most days) and answer customer questions (technical, service, returns, etc) and the owner of my establishment has made one thing crystal clear: It is much more expensive to get a new customer than to keep an existing customer. Every customer has the choice of getting their goods/service elsewhere (physically or on-line)... so every customer, every transaction, is significant.This means that if you have a relationship with a customer (even if they received the wrong item, incorrectly charged, etc.), it is less expensive to take the loss (for return shipping, etc) and keep the customer. Advertising, sales, specials and referrals to reach new customers are all going to cost more than the $60 loss for AO. Especially in light of the word of mouth (forums have a long reach these days) and loss of a good customer. I realize this should be common sense, but with the holiday rush and the sudden up-swing in demand, perhaps it's not so common. I treat every customer as if they are paying my bills... because indirectly, they are.As for the experience of the OP, I can only offer one suggestion: When faced with a situation in which a business has collected funds and not delivered the agreed upon goods/services (the credit/debit card agreement goes both ways), it is a good idea to let the business owner attempt a solution (hopefully with more aplomb than AO). In the event the business owner is unwilling (as in your case), your card provider (bank, credit, etc) is your best advocate in recovering your money. A simple statement, written at your bank, will get the transaction reversed.I won't be boycotting AO (I haven't had this type of experience there), but this type of treatment wouldn't be acceptable at any business... so I don't blame the OP.Merry Christmas to all.

Good post, welcome to the ODT!

 

[strider12]

While the treatment you received was not good, I don't think you DESERVE to walk away with $60 of the company''s profit because a clerical error in pricing was made.

If you were given $60 dollars to the good in change while making a cash purchase should you keep it?

You have the right to a refund, You have the right to walk away disssatisfied, You have the right to voice your dissatisfaction. You have no right to the $60 IMHO. Many companies will CHOOSE to work something out and gain from that choice (repeat business).

This attitude of "If you make a mistake, I am ENTITLED to benifit" is one of the many current attitudes that has this country swirling around the bowl.

A couple months ago I lowered the price at my business for a couple days and forgot to pull the sign down over the weekend. When I got there Monday morning there were 6 cars lined up looking for the sale. Officially the sale was over.

I pulled the sign down and let the six customers have it at the sale price. I lost close to 60 dollars. IT WAS MY FAULT.

if I had told them to pound sand, they would have told 10 people each.

I don't think you own a business.

 

[Alphacpa]

While the treatment you received was not good, I don't think you DESERVE to walk away with $60 of the company''s profit because a clerical error in pricing was made.

If you were given $60 dollars to the good in change while making a cash purchase should you keep it?

You have the right to a refund, You have the right to walk away disssatisfied, You have the right to voice your dissatisfaction. You have no right to the $60 IMHO. Many companies will CHOOSE to work something out and gain from that choice (repeat business).

This attitude of "If you make a mistake, I am ENTITLED to benifit" is one of the many current attitudes that has this country swirling around the bowl.

If your dining out at your favorite steak house and the server delivers a burnt steak, are you going to pay for it, make them serve you another or walk out the door to the next steak house? Someone made a mistake at Adventure Outdoors as well. Profits will be impacted as they should be as a result of failing to properly train staff. There is absolutely no difference here except you are not eating the rifle.