eFile Payment Issue

[Fire4Effect]

So on Monday, I e-filed for a Form 1 to build an SBR which for being a short form took 2 hours due to the very slow loading screens. I got all the way to the point where I entered my payment information to have the website go down. Payment was taken from my account and I got a receipt from pay.gov however my form is stuck in draft and I can not click the button that says sign and submit. I have called, and emailed but have gotten no resolution except to keep checking. Has anyone else had this issue and what kind of resolution did you get?

 

[heavyd]

Happens all the time. Log out, log back in, try to submit. Walk away from the computer and let it do it's thing. After doing this a few times it will finally submit.

 

[Fire4Effect]

You must work for the ATF, because that is exactly what they told me, however it has not been fixed.

 

[batoncolle]

What browser are you using? I tried it in IE and kept getting stuck. Switched over to FF, and I did the entire process in 10 minutes. Also try earlier in the morning when server loads are at a minimum.

 

[Fire4Effect]

I use a Mac with the recommended browser. Keep in mind this happened on Monday I was able to enter all my Form 1 information all the way to payment when the site went down. It is saved to my draft and I can see that it is filled out completely. I can get to the last part, the certify screen, but I can not click sign and submit, it still wants me to pay, which I won't be doing again. I have tried multiple times when ever the site is actually up, I have nothing better to do with my time than this right now, which is exactly why I choose to do it.

 

[batoncolle]

I use a Mac with the recommended browser. Keep in mind this happened on Monday I was able to enter all my Form 1 information all the way to payment when the site went down. It is saved to my draft and I can see that it is filled out completely. I can get to the last part, the certify screen, but I can not click sign and submit, it still wants me to pay, which I won't be doing again. I have tried multiple times when ever the site is actually up, I have nothing better to do with my time than this right now, which is exactly why I choose to do it.

Try a different browser. Or if you have a phone with internet, try it.

 

[1776]

It took me an easy hour to get my form 1 submitted, between ridiculous load times and having to break my trust down to 3 separate pdfs to accommodate their 3mg per doc limit.

 

[Fire4Effect]

Try a different browser. Or if you have a phone with internet, try it.

Well after the site being down most of the weekend, I made an attempt to try from my phone, but it still didn't work. I will have to get my wife to bring her PC home tomorrow. It is as if I haven't paid, however my bank account says otherwise and pay.gov says otherwise, but you can never expect the government to have a system that makes sense.

 

[Lazarus]

Maybe call them tomorrow

 

[Quiet Riot Firearms]

When I've had them do that to me, I had to request a refund and start over. You send Gary an email with your form's ID number and he submits a refund request.