Hey folks,
currently working with TruGlo on this but I'll get your opinions.
A firearms dealer in Woodstock, GA sold me a set of TruGlo TFX sights for my Glock 19.
I'd put about 100 rounds through it when I decided, like usual, that Glock factory sights aren't my thing.
I go to the shop, end up purchasing the TFX as the rep said they'd install for free since I was buying the "top of the line" sights. Cool! Sights look great. I travel a lot so there hasn't been any time to go and shoot until lately. I go to the range, load up my 15 rounder and let 'er rip. Within the first 5 shots, the sight comes off!
I find the sight, and it appears the hex head screw that holds the sight on sheared off. No "hex" to find. No way to get the screw out of the sight as it's broken flush.
I take it up to the shop where the sights were installed/purchased and they instantly start questioning "are you sure we installed these". Oh great. Here we go.
Anyhow, they ask that I leave the sight with their gunsmith so he can extract the broken screw then call me. This was yesterday. I go back today, nothing has been touched and I get the response "our gunsmith is backlogged a month". Odd, he was more than willing to help after I'd spent the money, but now it's not a priority.
I leave with the sight and am trying to work it out with TruGlo to have a new one shipped to me. Has anyone dealt with their CS department? I'm hoping this doesn't turn into an issue as I've got a pistol with a factory plastic front sight and the TruGlo TFX rear. Doesn't help me much.
Cheers.
currently working with TruGlo on this but I'll get your opinions.
A firearms dealer in Woodstock, GA sold me a set of TruGlo TFX sights for my Glock 19.
I'd put about 100 rounds through it when I decided, like usual, that Glock factory sights aren't my thing.
I go to the shop, end up purchasing the TFX as the rep said they'd install for free since I was buying the "top of the line" sights. Cool! Sights look great. I travel a lot so there hasn't been any time to go and shoot until lately. I go to the range, load up my 15 rounder and let 'er rip. Within the first 5 shots, the sight comes off!
I find the sight, and it appears the hex head screw that holds the sight on sheared off. No "hex" to find. No way to get the screw out of the sight as it's broken flush.
I take it up to the shop where the sights were installed/purchased and they instantly start questioning "are you sure we installed these". Oh great. Here we go.
Anyhow, they ask that I leave the sight with their gunsmith so he can extract the broken screw then call me. This was yesterday. I go back today, nothing has been touched and I get the response "our gunsmith is backlogged a month". Odd, he was more than willing to help after I'd spent the money, but now it's not a priority.
I leave with the sight and am trying to work it out with TruGlo to have a new one shipped to me. Has anyone dealt with their CS department? I'm hoping this doesn't turn into an issue as I've got a pistol with a factory plastic front sight and the TruGlo TFX rear. Doesn't help me much.
Cheers.