Be nice to people, treat em with respect. Everyone that walks through your door is a potential sale for you but don't be pushy. I have been to your shop and think that you guys are off to a good start. Got a good feeling when I walked in and that goes a long way.
Not true in this case. Glock used to give this stuff to customers that called a 800 number. They have stopped now, but clearly give it to dealers so that they can get there name out and like he is doing. Good form.