Kudos to Eotech

[RailTech]

I pulled an older rifle out the other day and my EoTech 512 wouldn't come on. Checked the usual suspects, connection points and the battery box. Never was stored with batteries in there and was nice and clean. Just would not come on. I have had this 512 since 2010 and build date was Mar 2010. Emailed them and they sent me the form letter to check the battery connections, did that and emailed back. They sent me an RMA and asked for a $70 bench charge to take a look. Sent it in on the 10th they had it the 13th and I got it in UPS today. Now there was a tiny bit of delam on one of the corners, I didn't mention this in the RMA. They got the optic working and put a new set of lenses in it. It looks brand new. Just thought it was nice they took care of a 15 year old product. I can't think of anything else with batteries that works after 15 years. The bonus was the new lenses.

Dan L in their service was top notch. They could have told me to pound sand on a old HWS.

Have a great weekend!

 

[Bamafan1973]

I've sent 3 in for service and they handled all 3 quickly and effectively.

 

[jonsmith6391]

That’s awesome. Is the $70 bench charge customary for lifetime warranties on optics?

 

[Bamafan1973]

The 512 doesn't have a lifetime warranty.

Here is Eotech's warranty straight from their website

"With the EOTECH Prestige Warranty, we warrant that your Holographic Weapon Sight, Magnifier or Pistol Sight product will be free from manufacturing defects in material and workmanship (including electronics) under normal use for a period of ten (10) years from the later of (i) customer's proof of the first purchase of the new product from an authorized commercial seller of EOTECH products or from EOTECH directly, or (ii) manufacturer's date/serial number (as specified on the product). EOTECH will, free of charge and as determined by EOTECH, either repair or replace your product with a comparable product for the first five (5) years. From five (5) to ten (10) years, EOTECH will, at the customer's request, evaluate and repair any and all defects in material and workmanship for a nominal bench fee. This warranty extends to subsequent owners to the remaining extent of the original owner's warranty. We do this because we want you to be as confident in your purchase as we are in the quality of our product."

 

[jonsmith6391]

The 512 doesn't have a lifetime warranty.

Here is Eotech's warranty straight from their website

"With the EOTECH Prestige Warranty, we warrant that your Holographic Weapon Sight, Magnifier or Pistol Sight product will be free from manufacturing defects in material and workmanship (including electronics) under normal use for a period of ten (10) years from the later of (i) customer's proof of the first purchase of the new product from an authorized commercial seller of EOTECH products or from EOTECH directly, or (ii) manufacturer's date/serial number (as specified on the product). EOTECH will, free of charge and as determined by EOTECH, either repair or replace your product with a comparable product for the first five (5) years. From five (5) to ten (10) years, EOTECH will, at the customer's request, evaluate and repair any and all defects in material and workmanship for a nominal bench fee. This warranty extends to subsequent owners to the remaining extent of the original owner's warranty. We do this because we want you to be as confident in your purchase as we are in the quality of our product."

That's awesome. Mad respect that this only cost $70 to fix an optic that is (I'm assuming) worth at least $1,000.