SGI Gun Shop Review (not good)

[Mr. Goodbar]

X2

 

[SGIGUNS]

Also forgot, the gunsmith called him yesterday and told him what the bill was going to be and he did not have any problem until he came to pick it up.

 

[Mr. Goodbar]

 

[JWC]

People wonder why we don't do more on ODT, well here is exactly why. Lets get all the facts straight here, I am not a gunsmith working in my garage, we are a brick and mortar store, with employees,and the overhead necessary to run a business. When he originally called, he asked one of our gunsmith what our shop charges are, he told him $45 (meaning $45 per hour). To drill and tap a receiver we charge $45 for the first hole and $35 for each additional hole, if we mess it up, we have to replace the receiver or firearm. We drilled 2 holes in his receiver and charged him less than our normal rate of $80, also fails to mention that he purchased a buffer tube castle nut and a dual sling plate, which we also installed. As for the trigger pin "we just pressed in", $45 to remove and reinstall a trigger on an AK. We removed the trigger, and pressed the pin THROUGH the trigger to take nearly all the creep out of his trigger and then we fitted the safety that was non functional when the weapon was brought in. In the the end his AK pistol was picked up ready to go with a side folding stock mechanism properly installed, KaK Buffer Tube with Shockwave Blade, sling plate installed and operational, so we didn't just drill 2 holes and gave him his pistol back. I even took the labor ($45) off for installing the pin to satisfy him and asked him to give us a good review. Instead, he blasts us on ODT, Facebook and our Google business page.

Trying to buy a good review is pretty much crap to me. Your employee quoted a price. You either stand behind it or you don't. No call to the customer to tell him that you are doing additional work? Yeah, you probably did not deserve all the trashing, but you do deserve a lot of it.
As for not doing much business on ODT, well, reread your post. That pretty much explains why.

 

[Paynefree]

No, I didn't sign anything and i specifically ask if I needed to do any paper work. And the original quote was $45. I didn't assume they would charge an hour for pressing a pin. And the sling that was $5, yeah it was $9.99 and the castle nut? $8. All this with out a call to confirm if the charges were acceptable. I am in now ways a cheap ass. I will pay what is owed but when you jump from $45 to $136 you (the business) are just being disgusting.

So let's get this straight..45 bucks plus 10 bucks plus 8 bucks. Call it 65 bucks. So in reality he only charged you an extra 30 bucks off of what you were quoted once the dust settled. Could you have done it for an extra 30 bucks? Or even the 95.00 total? I'm guessing not because you took it to him to be done in the first place. Yeah maybe 135 was a good bit off of what you were quoted. Call it double. I'd be a little chapped too. So don't take anything to him to be done next time. That's a 30 dollar lesson learned. Experience is worth a lot more than 30 bucks to me. Drive to dobbs if you want to. I know where they're both located and it would take you an easy 45 minutes turn around to get back and forth. Maybe you should've gone there first..

 

[MRH]

People wonder why we don't do more on ODT, well here is exactly why. Lets get all the facts straight here, I am not a gunsmith working in my garage, we are a brick and mortar store, with employees,and the overhead necessary to run a business. When he originally called, he asked one of our gunsmith what our shop charges are, he told him $45 (meaning $45 per hour). To drill and tap a receiver we charge $45 for the first hole and $35 for each additional hole, if we mess it up, we have to replace the receiver or firearm. We drilled 2 holes in his receiver and charged him less than our normal rate of $80, also fails to mention that he purchased a buffer tube castle nut and a dual sling plate, which we also installed. As for the trigger pin "we just pressed in", $45 to remove and reinstall a trigger on an AK. We removed the trigger, and pressed the pin THROUGH the trigger to take nearly all the creep out of his trigger and then we fitted the safety that was non functional when the weapon was brought in. In the the end his AK pistol was picked up ready to go with a side folding stock mechanism properly installed, KaK Buffer Tube with Shockwave Blade, sling plate installed and operational, so we didn't just drill 2 holes and gave him his pistol back. I even took the labor ($45) off for installing the pin to satisfy him and asked him to give us a good review. Instead, he blasts us on ODT, Facebook and our Google business page.

I must say I appreciate you coming into the shark infested waters here and making your case.
Communication should have been more clear from your end, though.

 

[DinkyDau]

 

[BIKER13]

I dont have an AK.

 

[Paynefree]

Trying to buy a good review is pretty much crap to me. Your employee quoted a price. You either stand behind it or you don't. No call to the customer to tell him that you are doing additional work? Yeah, you probably did not deserve all the trashing, but you do deserve a lot of it.
As for not doing much business on ODT, well, reread your post. That pretty much explains why.

Just about every business online buys reviews. Either in the form of paying someone to monitor the negative reviews and make them disappear or in the form of creating other positive reviews that outweigh the bad ones. It's the way it is these days..
For someone to jump on here and make statements like this it rarely turns out to be either true or false. Kind of like a divorce. 3 sides to the story. Mgonza's, this business and then the unadulterated truth is somewhere in the middle.
My experiences have been decent. Could I have gotten a better possibly but it wasn't worth my time or aggravation to try and find it.. my time's worth money just as a business such as his is.

 

[SGIGUNS]

I must say I appreciate you coming into the shark infested waters here and making your case.
Communication should have been more clear from your end, though.

He was told we charge $45 an hour, and not $45 for the entire job, gunsmith called him yesterday and told him what the bill would be.