Feedback on Strike Industries

[Heavy D]

I purchased four charging handles from Strike Industries during a blemish sale. One of them is defective, as it will not seat, despite being sold as full functional. In the comparison picture you can see that the handle is missing machining steps. You can also see wear on the part from the interference that prevents it from seating. The item appears to have been previously returned - the package has an RMA # on it and is marked as not functioning. They asked for a video of it not functioning which I provided but they wanted another and then would provide a store credit which would not be enough to get a replacement item due to the shipping cost. I wouldn't typically be so chapped but it sure looks like they took a previously returned defective part and sold it as blemished. They swear they test fit it in an upper - it's hard to see how. It wouldn't seat in any one of my 12 uppers as it's missing the chamfer on the non-latch side.


Pretty poor customer service IMO.

 

[BIKER13]

PISS poor customer service. raise hell with them

 

[Asbestos]

That ain’t no good

 

[cmshoot]

Strike Industries makes some of the ****tiest gun parts around. Crap parts + poor CS = buy something else

 

[lostchild]

I purchased four charging handles from Strike Industries during a blemish sale. One of them is defective, as it will not seat, despite being sold as full functional. In the comparison picture you can see that the handle is missing machining steps. You can also see wear on the part from the interference that prevents it from seating. The item appears to have been previously returned - the package has an RMA # on it and is marked as not functioning. They asked for a video of it not functioning which I provided but they wanted another and then would provide a store credit which would not be enough to get a replacement item due to the shipping cost. I wouldn't typically be so chapped but it sure looks like they took a previously returned defective part and sold it as blemished. They swear they test fit it in an upper - it's hard to see how. It wouldn't seat in any one of my 12 uppers as it's missing the chamfer on the non-latch side.


Pretty poor customer service IMO.

So, you buy ****, at **** pricing, and complain because it's ****?

 

[cmshoot]

“Strike Industries blem” is one of the worst things I’ve heard of. If their normal stuff is as bad as it is, how bad are blems!?

 

[BHPSteel]

Hey, I bought a carbine length buffer tube from them.

It worked!

 

[Overwatch1]

As has been said... but that ain't a blem part, that is a defective part, complete with identifying RMA number. Should have never been sold as a blem...

 

[lostchild]

As has been said... but that ain't a blem part, that is a defective part, complete with identifying RMA number. Should have never been sold as a blem...

Tomayto, tomahto

 

[Fatal_Bert]

That's nuts. The only appropriate response from them would be to send you a new one.