I'm with you on the additional training. But I don't want a 911 operator making the decision on when they should send a first responder. Take the info and send it to the correct responder asap is all they should be doing.
I understand your thinking, but a little training for operators could save lots of taxpayer dollars by avoiding frivilous and unnecessary encounters by LEO's who have better things to do.
For example, I don't think a 911 operator should send LEO's out on a confrontation if a caller said "I just saw a Mexican (or black man or white man...etc) on the fishing pier. That would be profiling and it's illegal.
Sending LEO's to "investigate" a man just because he was open carrying while fishing (which is perfectly legal) is also profiling, illegal and dangerous for all the parties - especially when the goof ball LEO's are "sneaking up on him and trying to grab gun!!