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PSA Customer Service...WTF?
- Thread starter jackstraw001
- Start date
I do have to say most of what I have ordered has shipped reasonably quickly. A lower shipped in 2 days recently.
Send them an email through the BBB website. They'll ship your order the next day. They'll even be stupid enough to put a little note in your box that says "BBB walk to front"..... They sell and mfg good stuff but they're either in over their heads or their customer service is just that bad......
***UPDATE 2/4/2015***
After 5 emails and 5 phone calls, I was finally able to get through to someone through the PSA customer service number after only about 20 min on hold. The employee I spoke to (Everett) was very friendly and apologetic for the delays I encountered. He sent me an email (while I was on the phone with him) with a UPS Return Label and told me PSA would issue a refund as soon as the item arrived to them. Happy ending...so far.
After 5 emails and 5 phone calls, I was finally able to get through to someone through the PSA customer service number after only about 20 min on hold. The employee I spoke to (Everett) was very friendly and apologetic for the delays I encountered. He sent me an email (while I was on the phone with him) with a UPS Return Label and told me PSA would issue a refund as soon as the item arrived to them. Happy ending...so far.
