Sue to have the unit properly repaired, I'm not an expert, but I'm fairly certain that wrapping a cracked pipe in tape is not code. I guess the final determination will be made by the insurance adjuster as to whether the damage was caused by improper installation or just poor engineering.
I can understand condensation building up while the AC unit is in use, but how would it accumulate while the heater is running?
I can understand condensation building up while the AC unit is in use, but how would it accumulate while the heater is running?