Hey folks. I love sharing good customer service practices of great companies, so I just wanted to throw my latest story out there in the mix. If you're not interested in the story and only want to hear about the customer service scroll down to where the paragraph break starts with "CUSTOMER SERVICE:"
Sunday, I picked up a new Savage 10T. When I got home, the first line of business was to take the action out of the stock, degrease and holes/threads and torque the action screws to spec. I proceeded to give the bore a good and careful scrubbing in preparation for shooting this weekend. The rifle comes with an EGW one piece scope base installed from factory. Well, I'm not a fan of allen head screws on anything that requires torque, so I called EGW and ordered some torx screws. So, I proceeded to remove the scope base in preparation for the preferred screws, but also to degrease the threads for loctite. This is where the problem arose.
Three of the four screws came out. The last screw, which was at the front of the base, decided it was going to strip out. Case and point as to why I don't like allen heads. No big deal. I went for my "grabit" bit that has worked for me in the past, but it offered no assistance on this situation. So, I decided to carefully drill out the screw. After a few deep breaths and assuring I was feeling VERY patient, I successfully drilled the screw head out. Now, I'm only left with the shaft of the screw sticking out of the top of the receiver. As I began to back out the screw with my fingers it started to bind up as if it was cross-threaded. So, I carefully worked it back and forth until it finally started backing out normally. Here comes the surprise.
I peek down into the tapped receiver hole and see a bunch of tiny, little metal balls. I noticed these same little metal balls underneath the barrel nut when I got the rifle home, but I didn't think anything of it. Well, I jumped on the savageshooters forum and discovered savage finishes their rifles after they are assembled. The balls are bead blast media. It turns out this bead blast media was binding the threads of the screw and locked it up. So, now I have a ruined scope base.
CUSTOMER SERVICE: I called Savage this morning and explained the situation to them. They promptly took my information and expedited a new scope base in the mail to me free of charge. Thank you Savage Arms for providing great customer service and remaining understanding of possible situations.
Now for the PICS.
Sunday, I picked up a new Savage 10T. When I got home, the first line of business was to take the action out of the stock, degrease and holes/threads and torque the action screws to spec. I proceeded to give the bore a good and careful scrubbing in preparation for shooting this weekend. The rifle comes with an EGW one piece scope base installed from factory. Well, I'm not a fan of allen head screws on anything that requires torque, so I called EGW and ordered some torx screws. So, I proceeded to remove the scope base in preparation for the preferred screws, but also to degrease the threads for loctite. This is where the problem arose.
Three of the four screws came out. The last screw, which was at the front of the base, decided it was going to strip out. Case and point as to why I don't like allen heads. No big deal. I went for my "grabit" bit that has worked for me in the past, but it offered no assistance on this situation. So, I decided to carefully drill out the screw. After a few deep breaths and assuring I was feeling VERY patient, I successfully drilled the screw head out. Now, I'm only left with the shaft of the screw sticking out of the top of the receiver. As I began to back out the screw with my fingers it started to bind up as if it was cross-threaded. So, I carefully worked it back and forth until it finally started backing out normally. Here comes the surprise.
I peek down into the tapped receiver hole and see a bunch of tiny, little metal balls. I noticed these same little metal balls underneath the barrel nut when I got the rifle home, but I didn't think anything of it. Well, I jumped on the savageshooters forum and discovered savage finishes their rifles after they are assembled. The balls are bead blast media. It turns out this bead blast media was binding the threads of the screw and locked it up. So, now I have a ruined scope base.
CUSTOMER SERVICE: I called Savage this morning and explained the situation to them. They promptly took my information and expedited a new scope base in the mail to me free of charge. Thank you Savage Arms for providing great customer service and remaining understanding of possible situations.
Now for the PICS.
