I just wanted to share with everyone a very positive experience I had today with Vortex Optics in case anyone is contemplating new binoculars or a scope.
About ten years ago I bought a pair of Vortex Talon binoculars. I had done some research and with that research called Vortex. The Vortex rep told me that if Vortex optics EVER fails they will repair or replace at no charge.
A couple weeks ago my Talons broke. The diopter adjuster came off and would not stay on. I called Vortex when I returned from the country. The VIP warranty rep emailed me a UPS label, yep Vortex paid the postage. Today I received a brand new pair of Vortex Viper HD, an upgrade, binoculars by UPS. Was that great customer service or what? My binoculars were replaced at truly "no cost" to me!!!! The replacements are sharp and crystal clear. I will be buying Vortex going forward.
I just wanted to share this with everyone.
Hunt safe
About ten years ago I bought a pair of Vortex Talon binoculars. I had done some research and with that research called Vortex. The Vortex rep told me that if Vortex optics EVER fails they will repair or replace at no charge.
A couple weeks ago my Talons broke. The diopter adjuster came off and would not stay on. I called Vortex when I returned from the country. The VIP warranty rep emailed me a UPS label, yep Vortex paid the postage. Today I received a brand new pair of Vortex Viper HD, an upgrade, binoculars by UPS. Was that great customer service or what? My binoculars were replaced at truly "no cost" to me!!!! The replacements are sharp and crystal clear. I will be buying Vortex going forward.
I just wanted to share this with everyone.
Hunt safe