Just give them a call. For that kind of money, I wouldn't be happy with it either
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My factory barrel held up better than the ZEV did. That's unfortunate.
PVD finishes are wear resistant. Not impervious to wear.
You're going to get friction marks if you shoot the gun.
Only cleaned it with Rem oil. I did give it a light coat of rem oil before firing. I would take pliers to my teeth before this thing.I would definitely call them on it. What did you use to clean it? the metal looks like it was overheated. The marks on the barrel look deep in the pics not worn. Almost like plier marks. Not saying that's what you did, but I would be concerned.