IDK I had an issue getting an AT&T line trenched after some dip**** siding contractors ripped the ATT box off the wall and cut the wires at the dirt. Talked to one indian, and then they transferred me to tech support in California, but I think their engineering department is insulated from their sales department.
If you ever get to a US based call center ask them for their direct number "in case you get disconnected" and then just call that one back.
If you ever get to a US based call center ask them for their direct number "in case you get disconnected" and then just call that one back.