...it's like getting hit with a mallet in the forehead every time you call. Not just bad, but Monty Python meets Brazil bad. Trips to the dentist are preferable to interacting with AT&T.
They wasted about 10 hours of my time over the last week. Each attempt to solve "my" problem, which was entirely AT&T system issues and policy changes causing service nightmares, made the situation worse. Their last (slapstick comedy) attempt to help me knocked out my receivers entirely, until the next available tech can be here: Five days from now! They literally couldn't send a "wake up/refresh" signal to my receivers, which were working fine this morning, before the idiots in customer service screwed up. It's not that they can't fix it because it's technically impossible, but because of AT&T "system policy" issues.
After 20+ years (!), I finally fired them. DISH will be here Sunday morning for a new install.
Will miss NFL Sunday Ticket (only reason I endured the abuse for so long).
They wasted about 10 hours of my time over the last week. Each attempt to solve "my" problem, which was entirely AT&T system issues and policy changes causing service nightmares, made the situation worse. Their last (slapstick comedy) attempt to help me knocked out my receivers entirely, until the next available tech can be here: Five days from now! They literally couldn't send a "wake up/refresh" signal to my receivers, which were working fine this morning, before the idiots in customer service screwed up. It's not that they can't fix it because it's technically impossible, but because of AT&T "system policy" issues.
After 20+ years (!), I finally fired them. DISH will be here Sunday morning for a new install.
Will miss NFL Sunday Ticket (only reason I endured the abuse for so long).