A week and a half ago I won a gun auction on gunbroker: ar15 $605 +tax and shipping. They sent me an email the next day saying "15 to 18 day order fullfillment timeframe". Let me know what you think about their email they sent today. Any advice is appreciated.
If you are receiving this email it is with great regret that I am informing you that you are 1 of the 2200 some odd people of the nearly 8000 orders we have received that we do not feel we will be able to fulfill in a timely manner. I do also want to state that we 100% guarantee that we will fulfill your order if that is your wish, we would just like to take this moment to offer our customers some options due to current circumstances. We have been overwhelmed with sales and do not feel we can process your order in a timely manner, unlike other retailers we do not feel it is polite to hold onto your hard earned money and make you wait 6 months to a year to receive something you have paid for. We have never in 6 years of manufacturing ever been in this position. A couple of factors have led to these decisions that are outside of our control. One of our major suppliers of lower receivers has informed us that they are closing the doors of their business in wake of the CT school shooting and most receivers are manufactured in Union plants that are shut down until after the second week in January. Mossberg has informed us that they are holding shipments of 223 barrel blanks in wake of the CT school shooting as these materials are primarily used in the manufacture of military style semi-automatic âassaultâ weapons (which coincidentally they also happen to manufacture). Our vendor for our current shipment of barrel material has diverted our shipment to a larger manufacturer and will not be delivering our required product anywhere near the schedule we need, they are telling us it will be 120 business days. At this time any vendor doing business in the black rifle business is completely overburdened with orders, and it is a constantly changing situation as people are cancelling orders as fast as others are placing them due to the extended shipping times. We have come up with some options to come to a speedy resolution to this problem. Option A) Leave your order intact, we will fulfill your order but it may take an extended period of time. We are unsure of the schedule as it is dependent upon our vendors, can be from 2 months to 6 months or possibly longer. We will deliver your lower receiver as soon as it is available; this will occur before the upper half is complete. Option B) Requested expedited service, which will have an additional cost of anywhere from $60 to $120 and we will procure product through different vendors at a higher cost, we will invoice you prior to shipping. We are unsure of the timeframes for these production materials at this time. We are estimating a minimum of 45 to 60 days at this time. We will deliver your lower receiver as soon as it is available; this will occur before the upper half is complete. Option C) Use your original purchase as a store credit to purchase another firearm (be aware that ordering any black rifle will have extended shipping times of up to 6 months) or any other store items and receive a refund of unused balance paid via company check. Option D) Downgrade your original purchase to a non-refundable $180 hold deposit. In the event of a ban or legislation change we will issue a refund in the amount of the hold deposit minus our standard cancellation fee of 10%. Anyone changing from a pre-paid order to hold deposit order will be given less priority, as we will fulfill pre-paid orders first, then hold deposit orders. Option E) Take an immediate refund less ½ of the involved credit card fees and no 10% order cancellation fee (this is our standard policy for an order cancellation). We have always prided ourselves on not charging extra for using a credit card and since most orders are paid via credit card, that is why we have a 10% cancellation fee, but in this case we are willing to split the difference with our customers under these extraordinary circumstances. We were charged 3% for the initial purchase and we will be charged 3% for the refund. We are willing to issue a refund for the purchase less 3%. We feel this is a more than reasonable offer as it will cost us approximately $20 per rifle per refund.
If you are receiving this email it is with great regret that I am informing you that you are 1 of the 2200 some odd people of the nearly 8000 orders we have received that we do not feel we will be able to fulfill in a timely manner. I do also want to state that we 100% guarantee that we will fulfill your order if that is your wish, we would just like to take this moment to offer our customers some options due to current circumstances. We have been overwhelmed with sales and do not feel we can process your order in a timely manner, unlike other retailers we do not feel it is polite to hold onto your hard earned money and make you wait 6 months to a year to receive something you have paid for. We have never in 6 years of manufacturing ever been in this position. A couple of factors have led to these decisions that are outside of our control. One of our major suppliers of lower receivers has informed us that they are closing the doors of their business in wake of the CT school shooting and most receivers are manufactured in Union plants that are shut down until after the second week in January. Mossberg has informed us that they are holding shipments of 223 barrel blanks in wake of the CT school shooting as these materials are primarily used in the manufacture of military style semi-automatic âassaultâ weapons (which coincidentally they also happen to manufacture). Our vendor for our current shipment of barrel material has diverted our shipment to a larger manufacturer and will not be delivering our required product anywhere near the schedule we need, they are telling us it will be 120 business days. At this time any vendor doing business in the black rifle business is completely overburdened with orders, and it is a constantly changing situation as people are cancelling orders as fast as others are placing them due to the extended shipping times. We have come up with some options to come to a speedy resolution to this problem. Option A) Leave your order intact, we will fulfill your order but it may take an extended period of time. We are unsure of the schedule as it is dependent upon our vendors, can be from 2 months to 6 months or possibly longer. We will deliver your lower receiver as soon as it is available; this will occur before the upper half is complete. Option B) Requested expedited service, which will have an additional cost of anywhere from $60 to $120 and we will procure product through different vendors at a higher cost, we will invoice you prior to shipping. We are unsure of the timeframes for these production materials at this time. We are estimating a minimum of 45 to 60 days at this time. We will deliver your lower receiver as soon as it is available; this will occur before the upper half is complete. Option C) Use your original purchase as a store credit to purchase another firearm (be aware that ordering any black rifle will have extended shipping times of up to 6 months) or any other store items and receive a refund of unused balance paid via company check. Option D) Downgrade your original purchase to a non-refundable $180 hold deposit. In the event of a ban or legislation change we will issue a refund in the amount of the hold deposit minus our standard cancellation fee of 10%. Anyone changing from a pre-paid order to hold deposit order will be given less priority, as we will fulfill pre-paid orders first, then hold deposit orders. Option E) Take an immediate refund less ½ of the involved credit card fees and no 10% order cancellation fee (this is our standard policy for an order cancellation). We have always prided ourselves on not charging extra for using a credit card and since most orders are paid via credit card, that is why we have a 10% cancellation fee, but in this case we are willing to split the difference with our customers under these extraordinary circumstances. We were charged 3% for the initial purchase and we will be charged 3% for the refund. We are willing to issue a refund for the purchase less 3%. We feel this is a more than reasonable offer as it will cost us approximately $20 per rifle per refund.
that doesnt mean 6 months.
