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GMC rant! Government motors refusal to repair an obvious engineering flaw

testdepth

testdepth

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I own a 2004 GMC Yukon XL that has a rear lift door with a lift window in it. We rarely ever use the window and the one time my daughter presses the button to open it the window hinge separates in half and the back window nearly falls off the truck. I thought she had done something to break it until I used Google and find out that this is a well known problem with Yukons, Tahoes and Suburbans and all built by government motors. Every single problem deals with the passenger side hinge coming apart. The hinge is suppose to be permanently glued to the glass however due to crappy engineering it comes apart. GM refuses to repair it and there are no recalls. The dealer said he would replace the door for $800 out of my pocket. The autoglass place wouldn't touch it and would not attempt to repair it. I just got off the phone with the idiots at GM telling me the truck is 10yrs old and they want do anything for it.

Next one will be a Ford!!

By the way, if you have this problem I'll tell you how I repaired mine for $6.00.

End rant!
 
I think it was Safelite or Gerber that came out and replaced ours. Really wasn't all that expensive (compared to a dealership). My Gorilla Glue attempt lasted a couple of months :-)
That generation 2001-2006 Yukon XL/1500 Suburban are some of the best trucks on the road IMHO.
If you haven't hit 160k-180k yet, get ready for a tranny rebuild!
 
You should here my 2007 Avalanche fuel pump rant and my gas tank level sensor rant. Unbelievable. If you really want to hear it I will write it.
 
testdepth said:
I own a 2004 GMC Yukon XL that has a rear lift door with a lift window in it. We rarely ever use the window and the one time my daughter presses the button to open it the window hinge separates in half and the back window nearly falls off the truck. I thought she had done something to break it until I used Google and find out that this is a well known problem with Yukons, Tahoes and Suburbans and all built by government motors. Every single problem deals with the passenger side hinge coming apart. The hinge is suppose to be permanently glued to the glass however due to crappy engineering it comes apart. GM refuses to repair it and there are no recalls. The dealer said he would replace the door for $800 out of my pocket. The autoglass place wouldn't touch it and would not attempt to repair it. I just got off the phone with the idiots at GM telling me the truck is 10yrs old and they want do anything for it.

Next one will be a Ford!!

By the way, if you have this problem I'll tell you how I repaired mine for $6.00.

End rant!
Click to expand...

Oh lord, please not duct tape!!!!!!!
 
no offense testdepth but......having worked for GM for years Id be confused at why you are complaining as well.

did you buy it new? do you take it to the dealer for all your services and service work? if so then you should have a good rapport with that dealer and they could possibly cover it but................if you are like most people you drive in off the street, cussing GM and trying to strong arm the dealer into fixing it for free, you didn't buy it from GM new, you don't take it to the dealer for service (maybe and oil change if you have a coupon) and so its kinda like you've not financially participated with the company to even qualify as a GM customer and if your like most people if they did fix it youd blame something else unrelated on them, strongarm them into fixing that and then never seen again until something else breaks and 8 months later that is also the dealers fault.

10 years old, who knows how many miles, and not a common issue (seen only 1 in 7 years) and you want them to pay for it? get some industrial adhesive and glue the hinge back on. I feel your pain but its not the manufacturer's fault and if your a good customer to a dealer then a good dealer would help you out.


(not saying your like most people BTW, just a highly common situation)
 
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Next one will be a Ford!!

By the way, if you have this problem I'll tell you how I repaired mine for $6.00.

End rant![/QUOTE]

Yeah good luck with that LOL
No one out there will fix a 10 year old vehicle under warranty. Especially if it's not a serious safety issue. In my personal experience/opinion Ford wont even properly fix a 2 year old lemon that IS under warranty, but WILL do you a favor and roll you even further into an upside down debt on a brand new lemon.
My employer lost countless man hours due to the design of ford truck windows in the fleet. On the 1990s models anyway Ford reinvented the wheel in the side door windows and started putting square nylon pieces in the window tracks instead of a wheel. WTF. I dont know how many of those my employer went through. Just know a lot of em and multiple times on nearly every vehicle in the fleet. this was just the window problems. There is not enough internet to even begin to go into all the Ford problems.

Man Do yourself a favor and buy a Yota.
Costs a little more up front, but retains its value saves a boatload of cash and most likely wont break down in the long run.
 
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