I just had an "interesting" conversation with Kahr technical support. First of all let me say that they are good about replacing the spring and it's being shipped today. Now for the not so good.
I was instantly blamed for the problem. He said that it was caused by incorrect reassembly of the pistol that bent the spring. This did not happen. I am 100% sure of that. Even more interesting was the fact that this person who "Has worked at Kahr for four years and works on these pistols every day" (his words) does not know what the spring does.
He was very insistent in saying that the purpose of the spring was to keep upward tension on the slide stop and even went so far as to say that if it did not the slide would not lock back after the last round in the mag was fired. I pointed out to him that this was not caused by this spring, but rather by the magazine itself. He agreed with that, but still said that without the additional pressure of the slide stop spring it would not work. I was polite and even gentle with him and tried to recommend he double check his facts. That's when I got the quoted line above. After that I said that we might not be talking about the same part. He cut me off and gave a correct description of the part and repeated he would send me another one. He was obviously done with the conversation and was persistent in his ignorance of the weapon he represents. I even said if that is the function of the spring, what mechanism keeps the stop from engaging the slide on every shot. He went back to quoting the first thing he said about incorrect reassembly. I wonder how many people have tried to explain this to him that he has ignored. He is also obviously full of crap about his four years of daily experience with the weapon.
Do you folks think I should contact Kahr management to let them know they have a dumbass working customer service in their technical support division?
I was instantly blamed for the problem. He said that it was caused by incorrect reassembly of the pistol that bent the spring. This did not happen. I am 100% sure of that. Even more interesting was the fact that this person who "Has worked at Kahr for four years and works on these pistols every day" (his words) does not know what the spring does.
He was very insistent in saying that the purpose of the spring was to keep upward tension on the slide stop and even went so far as to say that if it did not the slide would not lock back after the last round in the mag was fired. I pointed out to him that this was not caused by this spring, but rather by the magazine itself. He agreed with that, but still said that without the additional pressure of the slide stop spring it would not work. I was polite and even gentle with him and tried to recommend he double check his facts. That's when I got the quoted line above. After that I said that we might not be talking about the same part. He cut me off and gave a correct description of the part and repeated he would send me another one. He was obviously done with the conversation and was persistent in his ignorance of the weapon he represents. I even said if that is the function of the spring, what mechanism keeps the stop from engaging the slide on every shot. He went back to quoting the first thing he said about incorrect reassembly. I wonder how many people have tried to explain this to him that he has ignored. He is also obviously full of crap about his four years of daily experience with the weapon.
Do you folks think I should contact Kahr management to let them know they have a dumbass working customer service in their technical support division?
