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Yes you are correct, but it took me calling corporate to not have to wait a week, and they didn't do me any favors as this phone was only a few months old and still under factory warranty.I think people get the fact that they are dealing with humans confused with the dealing with Verizon. Verizon has their policies which does not differ from any other cell phone company, and if it does its usually superior. When dealing with other humans, please keep in mind that they are all different. Regardless of what store you go to.
In this case by OP, Verizon simply swapped out your used non-working phone, for a better, almost new, working phone.
That is definately on my mind old budy!get a straight talk phone lol ... ive got one thats just like my old blackberry ...i have unlimited everything minutes, data, and texting ... yeah the phones are slightly dated but where else can you get unlimited everything for 45 bucks a month ( and not have another 45 in taxes and fees tagged on)
straightalk.com
That is definately on my mind old budy!
Preach on brotha!!We ALWAYS have problems with the local stores.