WTF PepBoys????

[Rabbit2047]

Dropped off the Mini Cooper at PepBoys in Athens for a coolant pressure test/flush and an oil change....

Got a call to pick it up this morning...

Got there and went to pay and they told me that I didn't owe anything cause they didn't do the work. They said when they started the vehicle it had a knock in the engine and they didn't want to work on it.

Here's what is wrong with that...

1: it was in a different parking spot than where I left it, which is impossible if they didn't do anything but start it....

2: it wasn't knocking when I dropped it off....

3: it is indeed knocking now, but it's a lowend knock that you can't hear from the passenger compartment...


Chris the manager couldn't figure out which lie he wanted to tell... So it went from "he noticed it when started it" to "the mechanic noticed it in the bay" and back to "he noticed it when he started the vehicle"

I have contacted PepBoys, my Warranty company (of which pepboys is an authorized repair facility), Better Business Bureau, and wrote an email to the Athens Chamber of Commerce.

Now my car is sitting at a different repair facility waiting for them to figure out exactly what Pep Boys did to **** up my car.....

So pissed off right now.

 

[Rabbit2047]

For what it's worth I was 800 miles overdue for an oil change...and when I checked it before dropping it off it was a half a quart low. I was also under the hood yesterday and there was no knock.....

 

[Gaffer1968]

Dropped off the Mini Cooper at PepBoys in Athens for a coolant pressure test/flush and an oil change....

Got a call to pick it up this morning...

Got there and went to pay and they told me that I didn't owe anything cause they didn't do the work. They said when they started the vehicle it had a knock in the engine and they didn't want to work on it.

Here's what is wrong with that...

1: it was in a different parking spot than where I left it, which is impossible if they didn't do anything but start it....

2: it wasn't knocking when I dropped it off....

3: it is indeed knocking now, but it's a lowend knock that you can't hear from the passenger compartment...


Chris the manager couldn't figure out which lie he wanted to tell... So it went from "he noticed it when started it" to "the mechanic noticed it in the bay" and back to "he noticed it when he started the vehicle"

I have contacted PepBoys, my Warranty company (of which pepboys is an authorized repair facility), Better Business Bureau, and wrote an email to the Athens Chamber of Commerce.

Now my car is sitting at a different repair facility waiting for them to figure out exactly what Pep Boys did to **** up my car.....

So pissed off right now.

They drained the oil and forgot to fill it up and ran it...that's what happened.

 

[Rabbit2047]

They drained the oil and forgot to fill it up and ran it...that's what happened.

That's what I am betting....

 

[Rougarou]

Welcome to Walmart eh I mean McDonald's no PepBoys yeah that's right, do want fries with that non oil change?

 

[Gaffer1968]

That's what I am betting....

did you look at your coolant to see if it had been touched/changed?

 

[Rabbit2047]

did you look at your coolant to see if it had been touched/changed?

It had not.

 

[Gaffer1968]

It had not.

It would have been better had that been done. At least you'd know they were working on something else, too. Gonna be a hard claim to pursue, IMO.

 

[Rabbit2047]

Welcome to Walmart eh I mean McDonald's no PepBoys yeah that's right, do want fries with that non oil change?

No ****. I figured since they were an authorized repair facility for my Warranty company, they would be good to go.

I guessed wrong....

 

[Gaffer1968]

No ****. I figured since they were an authorized repair facility for my Warranty company, they would be good to go.

I guessed wrong....

It's a crap shoot. I quit the quick service after markets decades ago. I actually have had all my oil changes at my dealer(s) despite the high prices just because of the paper trail (of which I kept all paperwork). I always went full synthetic and always kept track of mileage IN and OUT.... once you get a good one you gotta stick with it.