I just wanted to let you guys know about some stuff with itrader and also get some suggestions/comments on what the policies should be.
First off, everyone should know that I get an immediate email whenever a negative is given, and I usually will look at the comment immediately from my phone. Half the time it is a mistake and the comment will be something like "Great guy, would deal with again!" I just change those to positive and that's it.
Other times I will get two in a row, usually the first is legitimate and the second is retaliation. Depending on the comment, I will usually immediately remove the retaliation rating, as it usually says "This guy sucks" or something along those lines.
I just want you guys to know this so maybe we can avoid some unnecessary stress and frantic PM's. If you make a mistake or you get a retaliation rating, please wait ten minutes and check the rating again before you send me a PM. Nine times out of ten it will already be fixed. I can fix it real quick from my phone but it takes a couple minutes to respond to a PM so I usually wait until I get home to do any responses.
Currently this is the only rule for itrader ratings:
We have the itrader feedback system installed on the site and I suggest people use it. Feedback can be given for any deal that at some point is considered by both parties to be âdone.â Do not commit to hold an item and do not commit to buy an item if you are not serious about it. I look into all negative feedback given and it needs to be supported by posts or private messages for it to remain. If someone commits to buy or sell an item make sure you hold on to any private messages until the deal is done and everyone is happy.
I will be adding this stuff when I update the rules next:
I will no longer immediately "investigate" all negative ratings. I will read the comments for a negative rating and if it sounds legitimate I will just leave it UNLESS I get a complaint about it. So if you get a negative rating and it stays up for at least ten minutes you need to send me a PM and then I will look into it.
Right now, I personally judge all the ratings. I do not keep any records of what a comment was or why it was removed. I just look at it, "investigate" if I need to, and keep it or delete it. I get a lot of "why was my negative for so and so removed" and most of the time my honest answer is "I don't know." I know it isn't a perfect system.
Does anything need to be added, taken out, or clarified? I plan on updating/clarifying the rules sometime in the next week. One thing I've been thinking about is some kind of "appeals" process for when a negative is not removed but you think it should be. What do you guys think?
First off, everyone should know that I get an immediate email whenever a negative is given, and I usually will look at the comment immediately from my phone. Half the time it is a mistake and the comment will be something like "Great guy, would deal with again!" I just change those to positive and that's it.
Other times I will get two in a row, usually the first is legitimate and the second is retaliation. Depending on the comment, I will usually immediately remove the retaliation rating, as it usually says "This guy sucks" or something along those lines.
I just want you guys to know this so maybe we can avoid some unnecessary stress and frantic PM's. If you make a mistake or you get a retaliation rating, please wait ten minutes and check the rating again before you send me a PM. Nine times out of ten it will already be fixed. I can fix it real quick from my phone but it takes a couple minutes to respond to a PM so I usually wait until I get home to do any responses.
Currently this is the only rule for itrader ratings:
We have the itrader feedback system installed on the site and I suggest people use it. Feedback can be given for any deal that at some point is considered by both parties to be âdone.â Do not commit to hold an item and do not commit to buy an item if you are not serious about it. I look into all negative feedback given and it needs to be supported by posts or private messages for it to remain. If someone commits to buy or sell an item make sure you hold on to any private messages until the deal is done and everyone is happy.
I will be adding this stuff when I update the rules next:
I will no longer immediately "investigate" all negative ratings. I will read the comments for a negative rating and if it sounds legitimate I will just leave it UNLESS I get a complaint about it. So if you get a negative rating and it stays up for at least ten minutes you need to send me a PM and then I will look into it.
Right now, I personally judge all the ratings. I do not keep any records of what a comment was or why it was removed. I just look at it, "investigate" if I need to, and keep it or delete it. I get a lot of "why was my negative for so and so removed" and most of the time my honest answer is "I don't know." I know it isn't a perfect system.
Does anything need to be added, taken out, or clarified? I plan on updating/clarifying the rules sometime in the next week. One thing I've been thinking about is some kind of "appeals" process for when a negative is not removed but you think it should be. What do you guys think?
