Taurus Must Be Going Out Of Business

[Plinker66]

Heads up/ Taurus received my pistol for warranty repairs last Wednesday. My pistol is still not showing up in their online repair status database.

No one at Taurus will even pick up the phone, or reply to my email inquiries.

If Taurus isn’t answering the phone they must be going out of business.

 

[The Old Jaybird]

Just moved into a brand new facility in Bainbridge, GA. But their customer service sucks. Worst I have ever dealt with. Their guns are hit or miss, and if it is the latter just use it for a paperweight.

 

[spencer60]

I just talked to their customer support at the new place last week. They are slow to answer, probably understaffed but I really dont think they are going south.

 

[ChimChim]

Taurus sucks, all the way around

 

[coolformula]

SW and Ruger both have good customer service.

 

[SKEETER25]

Let me tell you a little story about S&W. Years ago I had trouble with a Model 39-2 extracting a spent cartridge. I contacted them, sent it to them for repair. Three weeks later they sent a letter stating that they could not repair it and was sending it back to me.
Upon it's return to me, I was telling a friend of mine about this issue and he says " Let me take a look at it." He had taken a home study course on gunsmithing and I thought " What have I got to lose?"
Three days later he called me to tell me it was repaired. Dirt/grime/ crap under the backside of the extractor.
So, SMITH & WESSON couldn't repair something like this, but a guy that took a home study course in Gunsmithing can figure it out????
Tell ME about S&W...
Personally, I'll take a Taurus any day!!!

 

[BIKER13]

yeah the Taurus haters

 

[ReservoirDawg10]

Let me tell you a little story about S&W. Years ago I had trouble with a Model 39-2 extracting a spent cartridge. I contacted them, sent it to them for repair. Three weeks later they sent a letter stating that they could not repair it and was sending it back to me.
Upon it's return to me, I was telling a friend of mine about this issue and he says " Let me take a look at it." He had taken a home study course on gunsmithing and I thought " What have I got to lose?"
Three days later he called me to tell me it was repaired. Dirt/grime/ crap under the backside of the extractor.
So, SMITH & WESSON couldn't repair something like this, but a guy that took a home study course in Gunsmithing can figure it out????
Tell ME about S&W...
Personally, I'll take a Taurus any day!!!

Truly sad on S&W's part, but, you didn't think to clean it?

 

[Wheeler]

Let me tell you a little story about S&W. Years ago I had trouble with a Model 39-2 extracting a spent cartridge. I contacted them, sent it to them for repair. Three weeks later they sent a letter stating that they could not repair it and was sending it back to me.
Upon it's return to me, I was telling a friend of mine about this issue and he says " Let me take a look at it." He had taken a home study course on gunsmithing and I thought " What have I got to lose?"
Three days later he called me to tell me it was repaired. Dirt/grime/ crap under the backside of the extractor.
So, SMITH & WESSON couldn't repair something like this, but a guy that took a home study course in Gunsmithing can figure it out????
Tell ME about S&W...
Personally, I'll take a Taurus any day!!!

I’d be mad at a company too if they wouldn’t clean my dirty gun for me when I ran it to failure.

 

[mcdougmd]

Taurus has a high new gun failure rate and their customer service is poor at best.