A Cautionary Tale - When Ordering Online, Select Your FFL Carefully

[Gigabyte71]

So moral of the story is... when ordering online, especially from Classic Firearms, be sure to carefully select and verify your FFL shipper, or you'll have to pay a $15 fee for Janet to do a simple keystroke.

I understand where you are coming from, but I have seen far worse fees for what amounts to a few keystrokes. I received something the other day that wanted me to pay $35 for a change to my account in what amounted to a few keystrokes.

 

[strider12]

I have dealt with classic on the phone. She was decent, but i head a lot of complaints about there CS on other well known forums.

There's other forums?

 

[righter13]

Ah... ya mean Bartow Sheriff phone call incident. Hoss has me confused crossing dialogues from threads.

Sheriff?? I believe it was were NWS answered the phone at Bartow knife and gun and gave incorrect information about the status of a customers gun.

 

[dougiemac]

I understand where you are coming from, but I have seen far worse fees for what amounts to a few keystrokes. I received something the other day that wanted me to pay $35 for a change to my account in what amounted to a few keystrokes.

$35 customer service fee? That is ridiculous! It's like when I want to pay a bill over the internet, often companies will charge a "convenience charge". WTH? It's automated and no one has to manually touch it! They should give me a discount for saving them money!

I even sent a follow up email to Janet and Classic Firearms stating that I have been in the technology sector for 15 years and have done a lot of systems consulting, requirements gathering, functional specs, design and development and that I would offer my services pro bono to either create a customer self service portal add on to modify the order as long as it was not in a "locked" status (meaning in the process of being shipped, paper work completed, etc.) or to create a simple and headache free method for Janet to be able to change it quickly, easily and effortlessly. She politely declined my services.

 

[dougiemac]

Sheriff?? I believe it was were NWS answered the phone at Bartow knife and gun and gave incorrect information about the status of a customers gun.

Oh... now I'm really confused.

A couple weekends ago I had the Bartow Sheriff call me and not leave a message...when I called back, the dispatcher had no idea who it could've been. And I don't have a local number, so it's not like it would've been a mis-dialed number.

Then I had an incident with Bartow Knife and Gun where I went there to drop a knife off and they were closed, although their (out of date) website said they should have been opened. So I had to make a second trip.

Hoss needs to reference his references.

 

[gamadmex4502]

A Cautionary Tale - When Ordering Online, Select Your FFL Carefully

I've worked in the technology sector for 15 years. If you are a retailer that offers online shopping, locating an order and modifying something in the system is or should be extremely quick and easy. In fact, it should be a simple stroke of a key or perhaps self service that the customer can do.

Me, too. One would think that it should not be that much of a pain. They apparently have the same antiquated computer system as the IRS that routinely uses emails due to hard drive crashes.

 

[NWSharpshooter]

I told you I am not transferring your damn gun for free you damn hippie!

 

[righter13]

I told you I am not transferring your damn gun for free you damn hippie!

Elaborate on your phone answering story.

 

[Hasselhoss]

I told you I am not transferring your damn gun for free you damn hippie!

 

[sonofapreacherman]

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