I wanted to take time to mention Muddy River, and an issue I had with an order. I ordered two, both kydex, one of which had an issue. I tried to correct it by myself, to no avail.
I went to their site, and sent an email explaining what happened. Now, I fully expected to hear back in 1... 2... 3 business days.
No...
I heard back within the hour, maybe even 20 mins from sending my email. It wasn't a customer service center... it wasn't even one person they might have hired for answering customers.
It was Kevin Mason... the guy who owns the company. There was no back and forth, he included an RMA, asked for it back to take a look. I did so the next day, and had the holster back in a couple of days, issued fixed.
Now I had already bought 4 holsters from them, for different guns, different applications... this was another 2, and the first time one had an issue.
This whole experience has cemented my loyalty to this man and his company. He's a small, American business... products are made here.
He has my business.
I went to their site, and sent an email explaining what happened. Now, I fully expected to hear back in 1... 2... 3 business days.
No...
I heard back within the hour, maybe even 20 mins from sending my email. It wasn't a customer service center... it wasn't even one person they might have hired for answering customers.
It was Kevin Mason... the guy who owns the company. There was no back and forth, he included an RMA, asked for it back to take a look. I did so the next day, and had the holster back in a couple of days, issued fixed.
Now I had already bought 4 holsters from them, for different guns, different applications... this was another 2, and the first time one had an issue.
This whole experience has cemented my loyalty to this man and his company. He's a small, American business... products are made here.
He has my business.
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