New pistol broken and dealer is........

[Bagman]

Sorry to burst your bubble boys but it doesn't work that way the gun store isn't responsible for Ruger's quality control if the LGS does an unauthorised repair the warranty is void If you come in my store you will get the same response why should I make one of my guns unusable when its Ruger's issue.

Name of your store?

 

[Zeake]

Ruger customer service is top notch. Not glock but really good.

 

[Bagman]

Well, I have replaced guns and returned the crappy ones for repair. Unless the customer is a d bag I bend over backwards.

Name of your store?

 

[Zeake]

Pawn Express Lagrange Georgia

 

[BNB]

Sorry to burst your bubble boys but it doesn't work that way the gun store isn't responsible for Ruger's quality control if the LGS does an unauthorised repair the warranty is void If you come in my store you will get the same response why should I make one of my guns unusable when its Ruger's issue.

Bingo

 

[jeep78]

Have you called Ruger? What did they say?

 

[Zeake]

I've sold hundreds of rugers. Only 1 in 20 years have I had to send back. I won't order anymore kahrs. . . I Hesitate on keltec . . I've never had to send a glock back. I've sold a lot more of them to. I have had Ruger and Remington mail me parts for free to fix customer guns. North American arms gave me three extra mags when I returned a 32 automatic for it dropping magazines.

 

[Willy Leadwell]

Ruger customer service is stellar. I bet if you asked you could probably get the new IV with one button take-down. I would've waited and done that anyway instead of buying the III now. They just fixed the biggest complaint everyone has about the Mark series.

 

[Buzz 1]

Well, I have replaced guns and returned the crappy ones for repair. Unless the customer is a d bag I bend over backwards.

Not when there is a 4473 involved

 

[JohnS]

Had a Ruger LCP break an extractor.
Called Ruger, they said you can send it back for us to fix or we can mail the part.
Replacement part in hand in just a few days. No charge.

Two thumbs up for Ruger.