The owners of Vansant's would hate me for the rest of their lives.
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Its a 500$ saw and it sounds like its vansants fault. I mean they broke it taking it apart amd tried to charge op with that. I wouldnt let it go.
I know a very large local company that had too many claims denied from Husky, Stihl Makita Echo, Wacker and others. It seems like a common thing to blame the fuel though I have no doubt that some of it is fuel related.
The solution seems to work and breakdowns of all 2 stroke equipment went down dramatically.
Here's the solution
You can pay a little now or pay a lot later.
http://www.homedepot.com/p/TruSouth-Trufuel-50-1-Pre-Oil-Mix-6525638/202532877
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Not 1 warranty claim has been denied since.
. I asked exactly what the issue was and was told that the ring froze up because of the ethanol in the gas and that I was not supposed to shut the saw off when it was hot.
BAM!Husqvarna's web site has a video showing the proper way to cut a tree down and it shows their expert cutting the saw off right after cutting the tree down.
Exactly. While what the OP describes in his customer service call is unacceptable, this doesn't sound like a Husky problem. Vansant's broke the saw and is now trying to avoid making it right. I don't think so.The owners of Vansant's would hate me for the rest of their lives.
put iit out there on Youtube and record all your dealings with them ..call them over & over till you know there kids names write the company over and over..you will get some results..or a restraining orderGet a new one and never buy another one of those. Personally over something so small financially i wouldn't pursue it any further.
Write a few crappy reviews possibly and move on.