My daughter ( in Texas) was gifted a 2012 Ford Focus hatchback, by an elderly lady that she helps. (My daughter shops, runs errands and takes her to doctor visits). The vehicle has 58,000 miles on it. The car quit going in reverse about 5 weeks ago. The TCM (transmission control module) was the source of the problem. A Ford dealership said that the part was under warranty (I think 80K or 10 years) and would be repaired for free.
My daughter agreed that they could do the work. The vehicle sat at the dealership awaiting the part for 5 wks . A few days ago the dealership called my daughter and told her the car was repaired and was ready to be picked up. She arranged to pick it up later in the day. A few hours later the dealership called again and told my daughter that the repair would cost $1700.00, and that the warranty would NOT cover the cost. The Manager said the the warranty time limit started from the build date on the car (09/2011), therefore the warranty for the part had expired. He apologized for the "mix-up" and said he would take $1000.00 off the price of the repair. (He had previously assured her the repair WAS covered)
I know dealerships commit shenanigans, but my question is this.. When does a car warranty start, from the build date, the model year or the date the car is purchased? I apologize if the post seems a little disorganized..
My daughter agreed that they could do the work. The vehicle sat at the dealership awaiting the part for 5 wks . A few days ago the dealership called my daughter and told her the car was repaired and was ready to be picked up. She arranged to pick it up later in the day. A few hours later the dealership called again and told my daughter that the repair would cost $1700.00, and that the warranty would NOT cover the cost. The Manager said the the warranty time limit started from the build date on the car (09/2011), therefore the warranty for the part had expired. He apologized for the "mix-up" and said he would take $1000.00 off the price of the repair. (He had previously assured her the repair WAS covered)
I know dealerships commit shenanigans, but my question is this.. When does a car warranty start, from the build date, the model year or the date the car is purchased? I apologize if the post seems a little disorganized..