I just wanted to give everyone a heads up about a recent experience I had with Trijicon. In this day and age I loathe having to deal with any companys customer service department about an issue - especially a company that makes products that I like. I have been disappointed before and being disappointed makes me feel sad. My experiance with Trijicon was nothing short of fantastic from start to end. There was some annoying freckling around the reticle on an ACOG so I contacted customer service about it. The next morning I got a response asking me a couple of questions. I was then provided with an RMA to send the ACOG back to them to be evaluated. I was emailed when they recieved it. A couple of days later I got a vague email that the ACOG had been either repaired or replaced and was being shipped back to me free of charge. Today I got it back and the scope is as good as new. All said and done it took less than three weeks from the day I contacted them to today. They stand behind their products and make the process very painless. I have heard nothing but good things about them as a company but you just never really know.
What was the criteria that gave you a pass on paying for the repair or what info did you have that made them think you were the original purchaser ? I have several older ACOG's that one's Tritium is very dim and the other's light-gathering tube appears to be decaying. I am not original owner.
