The only defective gun I've ever bought came from there and they wouldn't do anything to correct the situation. Thank God s&w has good customer service. I was close and stopped in to check it out and my wife liked a revolver that was on sale. 3 hrs back and d fourth the next day to either ttrade it in our get the Smith to fix it and no one would help. Last dollar I'll ever spend there.
Same thing happened to me....They escorted me out after I asked for a replacement...kinda ghetto over there anyhow!