Ill ne honest again
Every shop i been to will not reimburse your time coming back
But we will pay for tow and fix free
Even if we had to buu new drive shaft that cost 1500 bucks
Small example
Car came in and a kid doing oil changes left drain plug loose
Customer paid 15 bucks on a synthetic oil change with coupon
Car came back on the hook
Shop had to buy a engine( car had 289k miles)
Install new one (75k miles)
Free labor and parts and pay tow
We did not refund the 15 buck oil change nor pay for their time
We did give them rental for 3 days
Thats proper for fixing problem
Giving you a hourly rate waiting for a fix ride well understanble but negative
We are all human and make mistakes
The tech could have got hurt and had to be rushed hospital and someone else had to go behind guy and over looked something
So many variables
Not picking sides either way sucks on both parties
I felt bad for shop had buy new motor over 15 buck oil change
But just try make best of it and forgive
I seen so many shops just tell you to f off
Well I think them paying for the rental made up for the screw up.