I've had quite a bit of issue with UPS over the years. My address is very close to another address in the same city, lots of misdelivered packages. Recipient cannot file a claim, hard to understand tele-workers on UPS phones, total waist of time every call. I get delivery confirmation photos of package at wrong address, still they can't fix the problem. Very frustrating to the point I always ask vendors not to ship my packages via UPS.