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So........****

Time to escalate this to provide maximum pressure. I'm sure that either a state or federal officer would be very interested in how this happened. You might not be the only person they have done this to.
 
Hope you can get this escalated to go to the front of the line and get correctly very quickly.

Remember, nice, polite, and in asking manner, attitude, screaming, profanity, will not help your situation at all, a cause to keep you from getting your silencer correctly, freed to be put into your name.

Remember, nice, calm, and show concern in your voice, and above all if you get frustrated do not raise your voice.

This is what helps us in major problems, we stand in front of a mirror, smile, and calm, usually gets us what we want corrected, may take a while, write individuals name, dept., date, time, number dialed, and details of how the conversation goes.

just a simple suggestion that has worked for us many, many, many times before...

mirror, and smile it comes across the phone to the person on the other end and it works...
 
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